| Year | 2001 | 
|---|---|
| Authors | WEI-CHI TSAI | 
| Paper Title | Tsai, W. C.;Huang, Y. M., 2001, 'Exploring mediating processes underlying the relationship between employee displayed positive emotions and customer behavioral intentions., ' the Academy of Management Annual Meeting, the Academy of Management. | 
| ISI Number | 166438 | 
 
            
 
      