Year	2011
Authors	SONIA MING-SHIOW LO
Paper Title	Lo, S. M.*, 2011.10, 'Transforming after-sales service to the customer support system (CSS): The contingency theory perspective, ' Proceedings of the 4th Annual EuroMed Conference.(*為通訊作者)
Date of Publication	2011-10-01
ISI Number	348768